Refund Policy

We offer a 15-day return policy, meaning you have 7 days from the date of delivery to request a return.

Eligibility for Returns:

To be eligible for a return, your item must meet the following conditions:

1. It should be unused, unworn, and in its original condition.
2. The original packaging and tags must be intact.
3. You must provide a receipt or proof of purchase.

To start a return, simply click here to initiate the process. Once your return request is approved, we will generate a return label, and a courier service will pick up the package from you.

For any return-related inquiries, feel free to reach out to us at info@mecgear.com

Damaged or Incorrect Items:

Please check your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items:

Certain products cannot be returned, including:

1. Personalized items (e.g., custom dog tags, name tabs, and paracord bracelets).
2. Sale items and gift cards (these are non-refundable).

If you have any concerns about whether your item qualifies for a return, feel free to contact us.

Exchanges:

For the quickest exchange process, we recommend placing a new order for the desired item while initiating a return for the original product.

Refunds:

Once we receive and inspect your return, we’ll notify you regarding the refund status. If approved, the refund will be processed back to your original payment method. Please note that your bank or credit card company may take additional time to process and reflect the refund.