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Return & Refund Policy

Last Updated: 26-08-2026

At MEC Gear, we aim to supply reliable products that meet our quality standards. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us within the applicable return period.

1. Return Eligibility

A product may be eligible for return where:

The product received is defective.
The product has been damaged during delivery.
The wrong product has been supplied.
The product does not match the confirmed order.
The product has a manufacturing defect covered by the applicable warranty or return terms.

The product must generally be unused, unwashed, and in its original condition, packaging, tags, and accessories unless the issue itself prevents this.

2. Non-Returnable Products

The following products may not be eligible for return unless they are defective, damaged, or incorrectly supplied:

Customised products
Made-to-order products
Personalised products
Products modified according to customer specifications
Products supplied under institutional or bulk contracts where separate terms apply
Products that have been used, washed, altered, or damaged after delivery
Products returned without required documentation

Certain defence or specialised products may also be subject to product-specific return restrictions.

3. Return Period

Return requests should be submitted within [7/14] days of delivery, unless a different period is specified on the relevant product page, invoice, warranty, or order confirmation.

4. How to Request a Return

To request a return, contact us with:

Order number
Customer name
Contact details
Product name
Reason for return
Photographs or videos showing the issue, where applicable

Our team will review the request and confirm whether the product is eligible for return.

5. Inspection

Returned products may be inspected before a replacement or refund is approved.

If the product does not meet the applicable return conditions, the return may be rejected and the product may be sent back to the customer.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us as soon as possible.

We may request photographs, videos, packaging information, delivery details, or other evidence to verify the issue.

Where the claim is approved, MEC Gear may provide:

Replacement of the product
Refund of the eligible amount
Another appropriate resolution

7. Refunds

Once a return is approved and processed, eligible refunds will generally be issued to the original payment method.

Refund processing time may depend on the payment gateway, bank, or financial institution.

Shipping charges may or may not be refundable depending on the reason for the return and applicable terms.

8. Replacement

Where a replacement is approved, MEC Gear will arrange replacement subject to product availability.

If the same product is unavailable, we may offer an alternative resolution or refund, as applicable.

9. Exchange

Product exchanges may be offered only for selected products and subject to availability and product-specific conditions.

Customised, specialised, institutional, or made-to-order products may not be eligible for exchange.

10. Warranty Claims

Some products may be covered by a specific manufacturing warranty.

Warranty coverage applies only to defects covered under the relevant warranty terms and does not generally cover:

Normal wear and tear
Accidental damage
Improper use
Negligence
Unauthorised modifications
Improper cleaning or maintenance
Use outside the intended purpose

Product-specific warranty conditions will apply where provided.

11. Return Shipping

Where a return is approved due to a confirmed manufacturing defect, damaged shipment, or incorrect product supplied by MEC Gear, return shipping arrangements may be provided by MEC Gear.

For other approved returns, shipping costs may be the responsibility of the customer, depending on the applicable return terms.

12. Refund Delays

Once MEC Gear initiates a refund, the actual credit to the customer's account may take additional time depending on the payment provider or bank.

If the refund has been confirmed by MEC Gear but has not been received within the expected period, customers should contact their payment provider first and then contact us if further assistance is required.

13. Bulk, Defence & Institutional Orders

Returns, replacements, warranty claims, and refunds for bulk, defence, government, institutional, and customised orders may be governed by separate contractual terms.

Where separate terms exist, those terms will take precedence over this general Return & Refund Policy.