गोपनीयता नीति
Last Updated: 26 August 2026
MEC Gear India ("MEC Gear India", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Full name
- Billing and shipping address
- Email address
- Mobile or telephone number
- Account information, if you create an account
- Order and purchase information
- Payment-related information required to process your order
- Information you provide when contacting customer support
- Information submitted through enquiry, contact, or partnership forms
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and interactions with our website
- Referring website or source
- Approximate location information derived from technical data
- Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery and shipping
- Process payments and refunds
- Provide customer support
- Respond to enquiries and requests
- Communicate with you about your orders
- Provide information about our products and services
- Improve our website, products, and customer experience
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Maintain website security and functionality
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where permitted and where you have provided the required consent
We will use personal information only for appropriate and lawful purposes connected with our business and services.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We generally do not receive or store your complete debit card, credit card, banking, or other sensitive payment credentials on our own servers. Payment information may be collected and processed directly by the relevant payment provider in accordance with its privacy policy and security practices.
4. Shopify
Our online store is powered by Shopify. Shopify may process certain information necessary to provide the online commerce platform, including information relating to website visits, customer accounts, orders, payments, and transactions.
Shopify's handling of information is also governed by its own policies and terms.
5. Sharing of Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment processors
- Shipping and logistics providers
- Delivery partners
- Technology and website service providers
- Customer support providers
- Analytics and website performance providers
- Marketing and communication service providers, where applicable
- Professional advisers, auditors, or legal advisers
- Government authorities or law-enforcement agencies where required by applicable law
We do not sell your personal information to third parties for their independent commercial use.
Third-party service providers are expected to process information only for legitimate purposes and in accordance with applicable obligations.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping cart functionality
- Understand how visitors use our website
- Improve website performance
- Measure marketing and advertising effectiveness
- Provide relevant communications or advertisements, where applicable
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.
7. Marketing Communications
Where permitted by applicable law, we may send you information about our products, offers, launches, or other business updates.
You may opt out of promotional communications at any time by:
- Using the unsubscribe option provided in marketing emails; or
- Contacting us using the details provided below.
Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, transactions, account, or important service updates.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your account.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud and misuse
- Meet legal, accounting, tax, or regulatory requirements
- Enforce our agreements and protect our legal rights
When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Raise a grievance regarding the handling of your personal information
To exercise a privacy-related right or raise a concern, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
11. Children's Privacy
Our website and services are not intentionally directed toward children in circumstances where collection or processing of children's personal information would require additional consent or safeguards under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
13. International Data Processing
Some service providers used by our business may process or store information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and contractual or organisational safeguards.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable laws.
Any updated version will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy-related right, or wish to raise a privacy grievance, please contact us:
MEC Gear
Brand: MEC Gear India
Email: info@mecgearindia.com
Address: 16 Doon Co-operative Industrial Area,
Patel Nagar,
Dehradun, Uttarakhand – 248001, India
Phone: +91 9760 094646
We will make reasonable efforts to review and respond to privacy-related requests within the period required by applicable law.
16. Consent
By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed for the purposes described above, subject to applicable law.