Shipping Policy

Last Updated: [Insert Date]

MEC Gear is committed to delivering products safely and efficiently to customers across India and, where applicable, to approved international destinations.

1. Order Processing

Orders are generally processed after successful payment and order confirmation.

Standard orders are typically dispatched within [X–X business days], subject to product availability and verification requirements.

Orders containing customised, institutional, bulk, or made-to-order products may require additional processing time.

2. Delivery Timelines

Estimated delivery timelines depend on:

• Delivery location
• Product availability
• Order quantity
• Product type
• Courier/service availability
• Weather and transportation conditions
• Government or regulatory restrictions

Estimated delivery timelines will be communicated during the order process wherever possible.

Delivery dates are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

Charges may vary depending on:

• Destination
• Order weight
• Package dimensions
• Delivery service
• Order quantity

Bulk and institutional orders may have separate shipping arrangements.

4. Order Tracking

Where tracking is available, customers will receive shipment tracking information through the contact details provided during checkout.

Customers are responsible for providing accurate delivery information.

5. Incorrect Address

MEC Gear is not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.

Additional shipping charges may apply if a shipment needs to be re-dispatched because of an incorrect address.

6. Delayed Deliveries

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• Strikes
• Government restrictions
• Remote-area delivery limitations
• Customs or regulatory procedures
• Unforeseen logistics disruptions

We will make reasonable efforts to assist customers in tracking delayed shipments.

7. Damaged Packages

Customers should inspect the package upon delivery.

If the package appears visibly damaged, customers are encouraged to:

1. Photograph the package before opening it.
2. Photograph the damaged product and packaging.
3. Contact MEC Gear as soon as possible.
4. Provide the order number and relevant photographs.

This information may be required to process a replacement or claim.

8. International Shipping

International shipping may be available for selected products and destinations.

International customers may be responsible for applicable customs duties, import taxes, clearance charges, and other destination-country fees.

Certain products may not be eligible for international shipment due to applicable laws, export restrictions, or product-specific requirements.

9. Bulk and Institutional Orders

Shipping arrangements for defence, government, institutional, and bulk orders may be handled separately based on order quantity, destination, delivery requirements, and contractual terms.

10. Contact Us

For shipping-related assistance:

MEC Gear
Email: info@mecgearindia.com
Phone: +91 9760094646